Tuesday, April 13, 2010

The US Postal Service is a failure as a business...


The US Postal Service is in dire straits.  They are looking to cut delivery down from 6 days to 5 days (No weekends), cut full time workers, close locations and raise the price of sending mail.  When you have a business that does want to or have to act like a real business you will get into crazy situations like they are in.  FedEx and UPS have attacked their market share and all but decimated any potential that the US Postal Service might recover.  What will it take for the US Postal Service to survive?  Basically a miracle and an act of God because when you main focus is getting money from tax papers and you do have to worry about making a profit, things like this happen and are common place.  The US Postal Service should take a page from Zappos.com and focus on what makes businesses great, customer service.  But since this is a government run institution, I just wait in line with these other 20 people at the Post Office with 10 open spaces for tellers and only working to help customers.  Talk to you later...