Monday, October 19, 2009

PDF Business Focus: Customer Service

Due to several CRAPPY dealing with companies including Comcast and Stanley Steemers (NEVER USE THEM!!!!!) and two great companies; Cisco and Hart's Painting; I have decided to start talking about customer service and how can I and you do it better for my own business.  I don't know how long I will talk about this but I would like to get the opinions of people who read this blog, good opinions and especially the bad ones.  The best source of customer serives I have heard of is Zappos.com. According to the company, their core value is to "deliver 'wow' through service". Who wouldn't want to work with a company that makes that it core vaule.  What is your business' core value and do your potenial customer know what it is?  Made they do and that is why they don't purchase from you.  Guess you need to step up your game.  Talk to you later...